Lock Extensions – Change Request Tips

https://gmfspartners.com/wp-content/uploads/2022/06/helpful-hints-extensions.pdf  

1.  In TPO Connect, click on Products and Pricing

2.  From there click on Change Request 

3.  Once Optimal Blue opens up click on the blue Profile Change Request icon at the top

4.  Click on Lock Extension

5.  Enter the # of days and click Calculate Cost 

6.  From there you can select Apply Change

Once Apply Change is submitted one more page will verify what is being submitted is correct.

7.  Click Apply Change at the bottom!

A SUCCESSFUL lock extension will then show the Request “Pending”

Make sure to EXIT TPO Connect so the change can update

An UNSUCCESSFUL lock extension request will give you an error message that requests a complete profile change request prior to proceeding with the lock extension

Steps to Take in Order to Submit a SUCCESSFUL extension:

1. Click OK and click on Profile Change, Profile Change again
2. Correct anything that is needing to be updated and click Submit 
3. Choose the correct Program and Rate, click on the blue lock icon
4. Click APPLY change
5. Make sure to exit the file in TPO Connect so the Profile Change can update
6. Once the Profile Change has successfully updated an Extension Request can now be submitted

For additional HELP always reach out to the Lock Desk before 4:30 PM CT [email protected]